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Ensuring Transparency and Accountability: PINO's Appeals and Complaints Process

At PINO (Professional International Norms Organization), we are committed to upholding the highest standards of transparency, fairness, and accountability in all aspects of our operations. As part of this commitment, we have established a robust Appeals and Complaints process to provide stakeholders with a mechanism to address concerns, seek resolution, and ensure that their voices are heard.

Our Appeals and Complaints process is designed to be accessible, impartial, and responsive to the needs of all parties involved. Whether you are a certified organization, a member of the public, or any other stakeholder, we encourage you to utilize this process if you have concerns related to our certification activities, assessments, or any other aspect of our operations.

Key features of our Appeals and Complaints process include:

  1. Accessibility: We strive to make our Appeals and Complaints process accessible to all stakeholders. You can submit an appeal or complaint through various channels, including our website, email, or postal mail. Additionally, our dedicated team is available to assist you throughout the process and address any questions or concerns you may have.

  2. Impartiality: We are committed to ensuring that all appeals and complaints are handled impartially and objectively. Our team thoroughly investigates each case, considers all relevant evidence and perspectives, and makes decisions based on the merits of the case and applicable standards and regulations.

  3. Responsiveness: We understand the importance of timely resolution, and we endeavor to address appeals and complaints promptly and efficiently. Our team is dedicated to keeping stakeholders informed throughout the process and providing updates on the status of their case.

  4. Confidentiality: We respect the confidentiality of all parties involved in the Appeals and Complaints process. Information provided as part of an appeal or complaint is treated with the utmost confidentiality and used solely for the purpose of resolving the issue at hand.

  5. Accountability: We are accountable for the decisions made as part of the Appeals and Complaints process. If an appeal is upheld or a complaint is substantiated, we take appropriate corrective action to address the issue and prevent recurrence.

We believe that the transparency, fairness, and accountability of our Appeals and Complaints process are essential to maintaining trust and confidence in our certification activities. By providing stakeholders with a clear and accessible mechanism to address concerns, we demonstrate our commitment to continuous improvement and accountability.

If you have any questions about our Appeals and Complaints process or wish to submit an appeal or complaint, please contact us through the designated channels provided on our website. Your feedback is valuable to us, and we are committed to addressing your concerns in a timely and effective manner.

Thank you for your continued support and trust in PINO. We remain dedicated to serving our stakeholders with integrity, professionalism, and excellence.

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