In 2026, organizations are no longer judged only by what technology they buy. They are judged by how well their services actually work in real life. When systems slow down, when users cannot access support, when changes are poorly controlled, or when incidents are handled too late, the problem is not only technical. It becomes a service problem, a trust problem, and often a governance problem. This is why ISO/IEC 20000-1 remains highly relevant. From an inspection and assuran
